A common question asked by individuals considering PPI claims is that of how long their claim will take.

How Long Does a PPI Claim Take?

There’s no straightforward answer. The average timeframe for a PPI claim at the moment is around 6 – 8 weeks, but a number of factors can influence this:

  • If no satisfactory PPI claim outcome is obtained through your provider within 8 weeks, the claim could be escalated to the Financial Ombudsman, which could increase the time it takes to complete the claim.
  • Some providers are paying out much more quickly than others. Some, for example, have efficient processes and resources in place to deal with PPI claims and some claims are being turned around in as little as two weeks.
  • The circumstances surrounding your grounds for reclaim can affect the time it takes. If there’s clear mis-selling and the PPI policy is one the provider still have on record it can be very efficient to make a claim. If, however, your PPI claim is an older one where the bank is no longer obliged to have your paperwork on file, even if you have your paperwork, proving the mis-selling can be more difficult. This, in turn, could slow the process down.


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